Shipping Instructions
Follow these detailed instructions to safely ship your infotainment unit for repair. Proper packing ensures your unit arrives safely and is returned in perfect condition.
Free Prepaid Shipping Label Included
We provide a prepaid FedEx shipping label with full insurance coverage. No shipping costs to you, and your unit is fully protected during transport.
Step-by-Step Packing Guide
Follow these steps carefully to ensure safe transport
Remove Unit from Vehicle
Carefully disconnect and remove your infotainment unit from the dashboard
- Take photos before disconnecting
- Keep all mounting hardware
- Note any special brackets or adapters
Clean and Inspect
Clean the unit exterior and note any visible damage
- Use soft cloth to clean
- Document scratches or cracks
- Check all connection ports
Wrap in Anti-Static Material
Protect electronic components from static electricity
- Use anti-static bubble wrap if available
- Regular bubble wrap is acceptable
- Avoid newspaper or cloth
Secure in Box
Place wrapped unit in sturdy box with padding on all sides
- Use original box if available
- Minimum 2 inches padding all around
- Fill empty spaces to prevent movement
Include Required Forms
Add completed repair form and contact information
- Print and fill out repair authorization
- Include backup contact number
- Note any special instructions
Seal and Label
Securely seal box and attach prepaid shipping label
- Use strong packing tape
- Attach label flat and secure
- Remove old shipping labels
Packing Dos and Don'ts
Quick reference guide for safe packing
DO These Things
- Use sturdy cardboard box
- Wrap unit in protective material
- Fill empty spaces with padding
- Include completed paperwork
- Take photos before packing
- Use provided shipping label
- Get tracking receipt
DON'T Do These
- Don't use newspaper for wrapping
- Don't leave unit loose in box
- Don't include personal items
- Don't forget required forms
- Don't use damaged boxes
- Don't ship without insurance
- Don't forget to get receipt
Our Repair Facility Address
This address will be pre-printed on your shipping label
2413 1st Ave S
Birmingham, AL 35233
(205) 522-1162
What Happens After You Ship
Package Received
We'll email you confirmation when your package arrives at our facility
Professional Repair
Expert technicians perform diagnosis and repair with regular updates
Return Shipping
Fully repaired unit ships back with tracking and 1-year warranty
Questions About Shipping?
Contact us if you need help with packing, have special circumstances, or need clarification on any shipping requirements.
Call (205) 522-1162